Infosheets
Secure Collaboration
Cost Savings and Business Benefits Enabled by Contact Center and MVP
An emerging trend shows that unified-communications-as-a-service (UCaaS) platforms will merge with the contact-center-as-a-service (CCaaS) market in the next one to three years. The reason is straightforward: UCaaS and CCaaS solutions combined can create better customer experiences and save costs. RingCentral provides an integrated UCaaS and CCaaS solution, delivering more business benefits.
This study conducted by Forrester shows the economic impact by RingCentral Contact Ceter and MVP.
Secure Collaboration
Why RingCentral for Microsoft Teams?
A UCaaS and CCaaS solution like RingCentral integrates with hundreds of apps like Salesforce, Hubspot, Zendesk, ServiceNow and even Microsoft Teams. This ebook summarizes how you can maximize Microsoft Teams with RingCentral.
Secure Collaboration
Engage customers wherever they are located.
Without an omnichannel contact center that can connect customer information from all organizations’ channels and systems, interactions often end up fragmented and frustrating for customers.
See how solutions such as RingCX integrates all various customer touchpoints into a unified platform to enable companies to provide consistent, frictionless customer experiences wherever their customers are.
Omnichannel Contact Center
Secure Collaboration
Buyer’s checklist for Communication Tools
Are you thinking about purchasing a new communication tool and unsure how to get started? Here’s a checklist to help you pick the right one for your business.
Cloud Resiliency
Design Your Cloud Operations
You’re in the cloud, now what? This methodology will help you build out and visualize a cloud operations framework to define cloud services workflows, align them to the right areas, and overall maximize value.
Cyber Recovery
To counter ransomware threats effectively, focus on resilience. Assess risks, bolster protection, and refine response tactics. This proactive approach mitigates impacts swiftly, ensuring minimal disruption.
Resilience Against Ransomware
Cyber Recovery
Aligning backups with data protection requirements ensures comprehensive protection against cyber threats and regulatory compliance. By identifying critical data and aligning solutions accordingly, businesses can safeguard their operations effectively.
Align Backups with Requirements
Secure Collaboration
Simplify workstreams with flexible communications. Are you in need of a phone solution, messaging tool, video, conferencing app or perhaps all three? If your current communications infrastructure has become a thing of the past, you are not alone.
Future-proof your workplace
Analyzing the Economic Benefits of Cyber Resilience with Commvault Cloud
Cyber Recovery
As data security and cyber recovery challenges increase, many companies are forced to make short-sighted decisions based on limits on budget, timeframe, or capability, and they often end up with a series of solutions. This creates technical debt, which results in a portion of future IT budgets forced to remedy decisions of the past.
Read this report from ESG that analyzes how Commvault Cloud, drives cost-efficiency, agility and Cyber Resilience with lower TCO.
Cloud Resiliency
Misconceptions of IT Governance
Differentiate IT governance and management clearly. Governance guides decision-making, aligns with goals, while management executes activities. Clarifying these roles minimizes confusion, boosts efficiency.
Cyber Recovery
Ensuring recovery from cyberattacks is only getting more complicated. Data spread across hybrid, multicloud, and edge locations creates risks and makes recovery difficult. To maximize their digital transformation investments, organizations need proactive defense strategies to develop bulletproof recovery capabilities.
Read this IDC Analyst Brief that recommends steps for cyber-resilience.
Cyber-Resilience Imperatives: Active Defense and Bulletproof Recovery
Cyber Recovery
Disaster Recovery vs Cyber Recovery
This ebook from our partner Commvault, reveals the difference between Disaster Recovery vs Cyber Recovery.
Cyberattacks often involve investigation and remediation before recovery, which can extend the timeline. You need to contain the attack and ensure no exploits remain. Every element of your environment, from hardware to data and backups, must be scrutinized for infection before restoring.
This infographic explains how a Cloud PBX offers incredible advantages over on-premises PBX.
Unify business communications
Easily manage multiple locations
Add and remove services at any time
Read all 7.
7 Reasons to Switch your on-premises PBX to the cloud
Secure Collaboration
Secure Collaboration
How AI is Reshaping Contact Centers
In an industry where every second counts, AI is not just transforming contact centers, it’s redefining the way businesses interact with customers.
This report will delve into how AI is reshaping the contact center landscape with the latest data and case studies from real-world contact center organizations, and insights from contact center leaders.
Cloud Resiliency
This strategy will help you understand how to support the business units with IT, achieve IT operational excellence, drive technology innovation, govern your journey, and get the business onboard with new initiatives.
Determine your key initiative plan to align with your 3 imperatives as a CIO.
Business-Aligned IT Strategy
Secure Collaboration
Unified Communications Checklist for Credit Unions
Your credit union has decided to reach members through digital communications and the best way to do that is through a financial services communications platform.
Read this checklist for identifying the must-have features for your communications platform to ensure you offer the most positive experience for your members.
Secure Collaboration
Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers
Financial services companies that have embraced Microsoft Teams for messaging and meetings must take one critical next step to achieve full benefits of Unified Communications-as-a-Service (UCaaS): integrating calling. They do not, however, need to adopt Microsoft Teams Phone System. In fact, there’s a better option: integrated calling services from a UCaaS provider. This option provides them with the best opportunity to minimize telecom costs, maximize reliability, compliance, and security; and provide access to advanced calling features.
Secure Collaboration
Why third-party Teams telephony solutions lead the market
So, your organization has decided to use Microsoft Teams as a collaboration solution to help you be more productive as a business. You are not alone. Teams is Microsoft’s fastest growing business application of all time, with more than 300 million users globally.
But how do you make the most of the application to ensure your collaboration is as efficient as possible? Well, combining Microsoft Teams and telephony could help you.
Read this white paper on Microsoft Teams telephony options.
Secure Collaboration
Key performance indicators (KPIs) help you keep your business aligned to achieve your objectives. They measure progress toward stated goals, as well as uncover problem areas in your operations that need to be addressed, so you can improve overall performance.
Within the contact center, KPIs often relate to the customer experience (CX), ranging from how long customers have to wait for help to how well an agent resolves their issue.
Read this ebook on how you can get visibility to monitor and manage your contact center performance to improve customer experiences.
Using RingCX to boost your KPIs
Adoption of Microsoft Teams has grown, but many find it doesn’t fit their calling needs.
This solution brief cites a few common reasons why Microsoft Teams voice users leverage a third-party telephony partner instead of using a Microsoft calling plan.
Read solution brief here.
Bring world-class customer experiences and calling into Microsoft Teams
Secure Collaboration
Secure Collaboration
The True Value of UCaaS and CCaaS in Financial Services
This eBook explores how financial institutions can transition their current fragmented communications infrastructure and in their contact centers to a comprehensive, unified cloud-based communications and contact center (UC+CC) platform that enables seamless, omnichannel customer and employee interactions. A communications infrastructure that seamlessly incorporates message, video, phone, texting, and an integrated contact center platform delivering significant ROI.
Secure Collaboration
Optimizing Banking and Credit Union Innovation and Productivity Through Cloud Communications
Facing mounting challenges in the form of economic uncertainty, eroding market share as new breeds of customers and competitors emerge, cultural shifts, and technology advances, banks and credit unions are experiencing the pull of changing tides.
Read this ebook that utilizes research and discovers how banks and credit unions use cloud communications.
Secure Collaboration
The CISO Guide to Cloud Communications Security
Cloud communication threats are growing at a record pace, so ensuring your UCaaS platform provides a leading approach to mitigating these risks should play a primary role in your buying considerations. Use this guide to partner with a cloud communication platform that places a priority on the security, privacy, and maintains compliance of your data.
Secure Collaboration
A complete contact center solution, powered by AI.
This infographic provides insights from the ContactBabel report, “The 2024 US Contact Center Decision-Makers’ Guide (16th edition)”, on what customers want, what’s holding most organizations back, and how to create customer service experiences that satisfy.
Effortless Customer Experiences
Secure Collaboration
Are Your Communications Slowing You Down?
When it comes to communications, having too many apps might be doing more harm than good. The result is lower workplace morale and productivity, which hinders your organization’s ability to deliver outstanding customer experiences.
57% of employees say outdated technology has negatively affected their productivity and morale.
69% of employees waste up to 60 minutes/day navigating between apps.
Read infographic here.
Cloud Resiliency
In this eBook, you will learn how to enable true cloud data security for the hybrid world;
Securely migrating data between cloud & on-prem solutions
Automate data protection & disaster recovery
Streamline compliance & governance
Monitor & report on data usage
Your Blueprint to Cloud Adoption
Secure Collaboration
Ensuring Compliant Communications in Financial Services
How unified communications platforms facilitate compliance, collaboration and engagement.
Record-keeping is “an essential part of market integrity and a foundational component of the SEC’s ability to be an effective cop on the beat. As technology changes, it’s even more important that registrants ensure that their communications are appropriately recorded and are not conducted outside of official channels,” Gary Gensler, SEC Chairman.
Secure Collaboration
Optimizing insurance innovation and productivity through cloud communications
The insurance industry today stands at a critical crossroads. Insurers are faced with the need to handle current challenges while simultaneously strategizing for future growth in a difficult and uncertain economic climate.
Read this ebook on how insurance companies are aiming to move the needle on digital transformation, simplifying their tech stack by migrating to the cloud.